This company is looking to recruit qualified applicants for Customer Relationship Officers role

Customer Relationship Officers
- Job Type Full Time
- Qualification BA/BSc/HND , NCE , OND
- Experience 1 – 5 years
- Location Lagos
- Job Field Customer Care
An FMCG located in Lagos is looking to recruit 2 suitable candidates to fill the position below:
Location 1: Lagos Mainland (Must reside in Lagos Mainland)
Location 2: Lagos Island (Must reside in Lagos Island)
Job Description
The preferred candidate should be a Professional Female, between 24-36 years old with experience in a similar role.
She should be proficient with computer spreadsheets and Microsoft applications including word, excel and outlook.
The Ideal candidate should:
- Be able to work under pressure,
- Have very good writing and oral communication abilities,
- Have superb interpersonal skills
- Have excellent selling and negotiation skills.
- Have clear understanding of sales process and dynamics
- She should possess problem-solving skills and have a friendly and pleasant voice.
Responsibilities
The Job Responsibilities includes but is not limited to the following:
- Respond promptly to customer orders and enquiries.
- Communicate with customers through various channels.
- Acknowledge and resolve customer’s complaints.
- Ensure customer satisfaction and provide professional customer support.
- Be able to favourably present the company’s products and be able to answer questions.
- Process order & new requests.
- Keep records of customers’ interactions, transactions, comments and complaints.
- Interact with production and logistics team to guarantee product availability for clients
- Reach out to customer leads through cold calling.
- Provide accurate, valid and complete information from the management by using the right methods/tools to the distributors or customers.
Requirements
- Candidates should possess a Bachelor’s degree with 1 – 5 years work experience.
- Remuneration
- Salary is very attractive and negotiable.
Method of Application
Interested and qualified candidates should forward their CV to: carejobs@lnoutsouircing.ng using the position as subject of email.
Customer Relationship Officers at an FMCG Company
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