Customer Relationship Officers at an FMCG Company

This company is looking to recruit qualified applicants for Customer Relationship Officers role

Customer Relationship Officers at an FMCG Company
Customer Relationship Officers at an FMCG Company

Customer Relationship Officers

An FMCG located in Lagos is looking to recruit 2 suitable candidates to fill the position below:

Location 1:          Lagos Mainland (Must reside in Lagos Mainland)

Location 2:          Lagos Island (Must reside in Lagos Island)

Job Description

The preferred candidate should be a Professional Female, between 24-36 years old with experience in a similar role.

She should be proficient with computer spreadsheets and Microsoft applications including word, excel and outlook.

The Ideal candidate should:

  • Be able to work under pressure,
  • Have very good writing and oral communication abilities,
  • Have superb interpersonal skills
  • Have excellent selling and negotiation skills.
  • Have clear understanding of sales process and dynamics
  • She should possess problem-solving skills and have a friendly and pleasant voice.


The Job Responsibilities includes but is not limited to the following:

  • Respond promptly to customer orders and enquiries.
  • Communicate with customers through various channels.
  • Acknowledge and resolve customer’s complaints.
  • Ensure customer satisfaction and provide professional customer support.
  • Be able to favourably present the company’s products and be able to answer questions.
  • Process order & new requests.
  • Keep records of customers’ interactions, transactions, comments and complaints.
  • Interact with production and logistics team to guarantee product availability for clients
  • Reach out to customer leads through cold calling.
  • Provide accurate, valid and complete information from the management by using the right methods/tools to the distributors or customers.
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  • Candidates should possess a Bachelor’s degree with  1 – 5 years work experience.
  • Remuneration
  • Salary is very attractive and negotiable.

Method of Application

Interested and qualified candidates should forward their CV to: using the position as subject of email.


Customer Relationship Officers at an FMCG Company


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